Rider Red

We have to be notified of all returns/exchanges within 14 days from the day the order was received. We have to be notified immediately upon receipt if there are any damages or defects to the items so we can file a claim with a shipping carrier. If we are not notified right away, we will not be able to exchange the item or take it back for a refund. Merchandise must be in original factory condition and original box and has to be packaged exactly as manufacturer packed it. Please note: do not try to fix the damaged part without our authorization. We will not accept any item back if it was fixed or comes back to us without an original box.
All shipping and handling fees are non-refundable with an exception where Baghera has made an error by shipping an incorrect item to the customer. In this case, customers must contact Baghera to obtain a return label or request merchandise pick up. Once the item is returned back to the warehouse a correct replacement unit will be shipped out. Baghera must be informed of the receipt of incorrect merchandise within a week of delivery.
Unwanted Returns: Unwanted product returns must be in unopened condition only and all the shipping and handling fees are on charge of the customer.

Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, the customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery.

We have to be notified right away upon receipt if there is damage to the item or it has a manufacturer defect so we can resolve this right away.