After sales serviceBefore each shipment, our staff are carefully checking one by one all models to avoid any issue. But some time it happens. To provide the best service to our customer, our After Service will help you in this case.
What are the conditions?
All sales are subject to the GPBox PCT Online Model Store conditions of sale. Merchandise exchanges or returns must be first authorized by our after sale service within 7 business days of receipt. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Store credit only will be given on returns.
How to contact the PCT Online Model Store after sale service?You can contact our after sales service only at GPBox PCT Online Model Store email. It will be open from Monday to Friday, and reply you within 48 hours.
What kind of information I should send to the after sales service?Please send your name, email, and order number when you contact the after sales service. If you can send pictures of the models problem for checking, that will help us to reply you faster.
What happens in case of quality problem? After checking the case, we will inform you what to do. We will replace defective models and original model must be sent back to our address (we will pay the shipping charge). If the problem is clearly identified, the process is very fast, from 1 day to 5 days.
