IMPORTANT
NOTICE FOR EU CUSTOMERS: Customers in the EU are responsible for all
customs, duties and fees once the parcel has arrived in the destination
country. Delivered Duty Unpaid (DDU) means that the recipient is
responsible for paying the destination country's customs charges,
duties, or taxes. Parcels will be held by customs until any outstanding
payments are made. Any payments not received may result in parcel being
returned, delayed or in some cases destroyed.
DESCRIPTIONS
We
describe the items for sale as accurately as possible. If the purchaser
is in any doubt whatsoever about the description, he or she should
contact us prior to purchase. Please view our photography of the item
and the accompanying description, we will always detail the item as much
as possible. Photographs of personalities signing are available where
we have had permission of the signee to use a photo of them signing.
Signed
items do vary, as signatures change over time and vary from item to
item, but every signature is authenticated and guaranteed genuine.
ITEMS IN STOCK
Our
website is updated weekly but sometimes the item that you have
requested may have been sold or temporarily out of stock. If this is the
case we will contact you as soon as possible.
PAYMENT
Payment can be made online via PayPal, Stripe, bank transfer, MasterCard, Switch, Visa, and cash on collection by arrangement.
DELIVERY
All
'In Stock' orders that are received before 1pm, should be despatched
from us within 3 working days via Royal Mail or courier, subject to
security checks and payment clearances.
Our
standard service for UK orders is a 3-5 working days, next working day
service available on request, subject to availability. Deliveries can be
dependant on our friendly courier drivers and postal workers.
European
and Worldwide delivery can take up to 14+ days after being despatched
and are subject to customs clearance. Please note, we cannot deliver to
PO Box addresses overseas. For bulky items, there will be a postal
surcharge dependent on weight and measurements, if you are unsure or
would like a quote, please call.
CUSTOMS
When
ordering mail-order goods for delivery overseas, you may be subject to
import duties and taxes which are levied once a shipment reaches your
Country. Any additional charges for customs clearance must be paid by
you, we have no control over these charges and cannot predict what they
will be. Customs policies vary widely from Country to Country and you
should contact your local customs office for further information.
Additionally, when ordering, you are considered the importer and must
comply with all law and regulations of the country in which you are
receiving the goods.
INSURANCE
Our own Goods in Transit insurance covers all of our goods.
OWNERSHIP
All goods remain in the ownership of The Signature Store Limited until they have been paid for in full.
DATA CONSENT
By
making a purchase from Store you agree to join our mailing list, you
can unsubscribe at any time, we do not share your data with any third
parties without your consent.
PRIVACY POLICY
This
privacy policy sets out how The Signature Store uses and protects any
information that you give The Signature Store when you use this website.
The
Signature Store is committed to ensuring that your privacy is
protected. Should we ask you to provide certain information by which you
can be identified when using this website, then you can be assured that
it will only be used in accordance with this privacy statement.
The
Signature Store may change this policy from time to time by updating
this page. You should check this page from time to time to ensure that
you are happy with any changes.
We may collect the following information:
•name and purchase history
•contact information including email address
•demographic information such as postcode, preferences and interests
•other information relevant to customer surveys and/or offers
What we do with the information we gather:
We
require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:
•Internal record keeping.
•We may use the information to improve our products and services.
•We
may periodically send promotional emails about new products, special
offers or other information which we think you may find interesting
using the email address which you have provided.
•From
time to time, we may also use your information to contact you for
market research purposes. We may contact you by email, phone, social
media or mail. We may use the information to customise the website
according to your interests.
Security
We
are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure
the information we collect online.
How we use cookies
A
cookie is a small file which asks permission to be placed on your
computer's hard drive. Once you agree, the file is added and the cookie
helps analyse web traffic or lets you know when you visit a particular
site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and
dislikes by gathering and remembering information about your
preferences.
We
use traffic log cookies to identify which pages are being used. This
helps us analyse data about web page traffic and improve our website in
order to tailor it to customer needs. We only use this information for
statistical analysis purposes and then the data is removed from the
system.
Overall,
cookies help us provide you with a better website, by enabling us to
monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you,
other than the data you choose to share with us.
You
can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. This may prevent you from
taking full advantage of the website.
Links to other websites
Our
website may contain links to other websites of interest. However, once
you have used these links to leave our site, you should note that we do
not have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by
this privacy statement. You should exercise caution and look at the
privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
•whenever
you are asked to fill in a form on the website, look for the box that
you can click to indicate that you do not want the information to be
used by anybody for direct marketing purposes
•if
you have previously agreed to us using your personal information for
direct marketing purposes, you may change your mind at any time by
writing to or emailing us at [Removed].uk
We
will not sell, distribute or lease your personal information to third
parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information
about third parties which we think you may find interesting if you tell
us that you wish this to happen.
You
may request details of personal information which we hold about you
under the Data Protection Act 1998. A fee will be payable. If you would
like a copy of the information held on you please write to us using the
address on the contact page.
If
you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible, at the
above address. We will promptly correct any information found to be
incorrect.
SERVICE
We
are proud of the service we provide, for a small company, we have
achieved award winning levels of customer service, and have been awarded
the highest ratings on third party selling platforms.
Occassionally
things go wrong, so if you have an issue, please let us know within
seven days of your purchase, refunds for any reason are not available
after this time has elapsed.
The
Signature Store reserves the right to cancel a sale, refund a customer
if an item cannot be supplied as advertised, and we can refuse your
patronage, which will be reviewed at the Directors discretion.
Limited Company, English laws apply.
ENQUIRIES
The Signature Store
The Control Tower
De Havilland Drive
Brooklands
Surrey KT13 0YP
Enjoy our site and your purchases, we are fans supplying fans. JJ / AF
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