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masterlap

11 Reviews Rated 4.6363636363636 out of 5 stars from 11 reviews
Based in ALCALA DE HENARES, Spain
On GPBox since November 2020
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Rated 4.6363636363636 out of 5 stars from 11 reviews (11 Reviews)
1/07/2021
gb
Kevin coslett
Rated 5 out of 5 stars

Fantastic service and the product is exactly as described..one happy customer

Marc Márquez 3D Helmet Keyring
Purchased item: Marc Márquez 3D Helmet Keyring
1/06/2021
us
Kyle Toigo
Rated 1 out of 5 stars

I just received shipment tracking after 2 weeks of my order & I was inform that this shirt is not available in size large, which I should have been informed about availability of the t-shirt when I 1st purchased my order, I’ve emailed several times about a t-shirt replacement & haven’t received an email back yet if I will receive different t-shirt or if my t-shirt is now available in large size! Please email me back about my t-shirt ive already paid for

Ferrari F1 Team T-Shirt F1 Mission Winnow
Purchased item: Ferrari F1 Team T-Shirt F1 Mission Winnow
1/06/2021
us
Kyle Toigo
Rated 5 out of 5 stars
Ferrari Charles Leclerc Cap F1 Mission Winnow
Purchased item: Ferrari Charles Leclerc Cap F1 Mission Winnow
28/05/2021
tw
ChaoHsun Lin
Rated 5 out of 5 stars

All good in my two products

Ferrari F1 Charles Leclerc Team T-Shirt Mission Winnow
Purchased item: Ferrari F1 Charles Leclerc Team T-Shirt Mission Winnow
28/05/2021
tw
ChaoHsun Lin
Rated 5 out of 5 stars

All good in my two products

Ferrari Charles Leclerc Cap F1 Mission Winnow
Purchased item: Ferrari Charles Leclerc Cap F1 Mission Winnow
21/04/2021
gb
William Morris
Rated 5 out of 5 stars

Fast delivery of an original cap, just amazing!

Ferrari Charles Leclerc Cap F1 Mission Winnow
Purchased item: Ferrari Charles Leclerc Cap F1 Mission Winnow
11/04/2021
lu
Theophile Koch
Rated 5 out of 5 stars

Very satisfied with the ferrari cape

Ferrari Charles Leclerc Cap F1 Mission Winnow
Purchased item: Ferrari Charles Leclerc Cap F1 Mission Winnow

About masterlap

masterlap store banner

Masterlap was born in 2008 of the passion for the world of motor and fashion with the intention of marketing the Ferrari brand and with the passage of time to today we represent more than 50 brands directly related to the world of the Car championships Sports, Motorcycles, Karting and everything related to Motorsport.

Masterlap is the leading company in Spain in the management of licenses and merchandising of brands and pilots linked to the world of Motorsport. We distribute more than 30 brands linked to Motosport such as Ferrari,
Maserati, Aston Martin, Lamborghini, Honda, Ducati, Mercedes, Audi,
Porsche, Senna, VR46, Valentino Rossi, Marc Marquez, Yahmaha, MM93,
Renault, etc ...,
both of pilots of Moto GP, equipment and pilots of Formula 1 and brands of motorcycles and automobiles.

We distribute our products around the world in record time,
maintaining a complete stock in our warehouses and optimizing day to
day our logistics so that our customers receive their product as quickly
as possible anywhere in the world.

The products we distribute are intended to reach all Motorsport fans and fans who buy Merchandising from pilots and teams with official products such as caps, shirts, backpacks, towels, pants, jackets, sneakers, flannels and all kinds of accessories.
Also to those who look for high quality garments linked in their design
and manufacture to their favorite brands of the Motorsport world.
If you think we can improve something, do not hesitate, we write, we are happy to receive your opinions.

Team [Removed]

Shop Policies

Shipping policy

The masterlap.com team ships worldwide on a daily basis, thereby guaranteeing the delivery of all our products worldwide.

Price: To know the transport cost of your orders is simple, register as a customer, add the products to the shopping cart and continue to the shipping screen where you will see the transport costs (these amounts are calculated according to weight and destination) Approximate cost up to 1 kilos € 9 - $ 12
Time: once the order is placed, the masterlap.com team, normally in less than 24 hours, unless the specific product has a different availability (I would indicate it in the product card), makes the shipment to its destination, the Approximate international delivery times are:

Europe - 1 to 2 business days
South America - 3 to 5 business days
North America - 3 to 5 business days
Asia - 3 to 5 business days
Rest of the world - between 4 and 6 business days



Packaging: the masterlap.com team packs the products according to the transport regulations, so that the arrival to the end customer guarantees a perfect condition of the product, if you notice any damage in the package you have to notify it immediately no more than 24 hours from receipt of the shipment to be able to solve the incident.

For any questions in this regard, we will be happy to assist you in our mail [Removed]

Refund/Exchange policy

Dear Customer,

First of all, we appreciate the trust placed in us when making your purchase in our online store.

Below we give you all the information corresponding to the exchange or return of products purchased at MasterLap.com.

1- PROCEDURE TO MAKE A RETURN:
- Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc.
- It is very important that the item has all the labels intact and does not have any type of use, otherwise, we will not accept the return.
- The customer will bear the cost of transporting the return, choosing the courier company that best suits him (we recommend that it be at least Certified Mail). Send the package to the following address:
Polifer Online S.L. (Masterlap.com)
C / Dalí, 20
28860 Paracuellos de Jarama
Madrid Spain
Telephone: +[Removed]
Even so, MasterLap.com offers you a collection service whose cost is € 10.00, by payment by bank transfer. If you want this option, you should contact us by phone to carry out the pertinent steps.
- Once we receive your shipment, in our warehouse they will proceed to check the merchandise, if everything is correct, we will immediately proceed to refund the value of the product and we will notify you, by email.

2- PROCEDURE TO MAKE A CHANGE IN SIZE OR FOR ANOTHER PRODUCT:
- Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc.
- It is very important that the article has all the labels intact and does not have any type of use, otherwise, we will not make the change.
- The client will bear the transport costs. From MasterLap.com we offer a fast and secure service with the NACEX courier, which includes the collection of the product at your home, sending the package to our warehouse and the subsequent shipment of the new product. This service has a cost of € 12.00 making the payment by bank transfer or € 15.00 paying directly to the courier. (Service for Spain Peninsula and Portugal Peninsula. For international changes we will provide price to each client according to country).
Bank details for payment of the product exchange service:
Owner: Polifer Online S.L.
Bank: BANCO SABADELL
I.B.A.N ES79 0[Removed] 2[Removed] 6734
BIC / SWIFT code: BSABESBB
Even so, the client, if he wishes and with prior notification, may use any other messenger to carry out the entire process.

3- RETURN DUE TO A DEFECT PRODUCT OR FAILURE IN SHIPPING
- In the event that the item is defective, we kindly ask you to attach a description and a photograph of the defect in question, in order to process the change as quickly as possible. You can use our email [Removed] indicating the order number, email with which the purchase was made and your name.
- MasterLap.com will assume all transportation costs that may be generated.

4- RETURN OF ORDER WITH FREE INITIAL SHIPPING
- In case the order has benefited from free shipping for purchases over € 75.00, we will charge a € 5 charge to MasterLap.com for the return for transport.

If you have any questions, do not hesitate to contact us through our e-mail: [Removed].com or by phone from Monday to Friday, mornings from 10:30 to 14:30 and afternoons from 16:00 to 20: 00 at +[Removed].

Best regards,
MasterLap Team

Cancellation policy

Dear Customer,

First of all, we appreciate the trust placed in us when making your purchase in our online store.

Below we give you all the information corresponding to the exchange or return of products purchased at MasterLap.com.

1- PROCEDURE TO MAKE A RETURN:
- Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc.
-
It is very important that the item has all the labels intact and does
not have any type of use, otherwise, we will not accept the return.
-
The customer will bear the cost of transporting the return, choosing
the courier company that best suits him (we recommend that it be at
least Certified Mail). Send the package to the following address:
Polifer Online S.L. (Masterlap.com)
C / Dalí, 20
28860 Paracuellos de Jarama
Madrid Spain
Telephone: +[Removed]
Even
so, MasterLap.com offers you a collection service whose cost is €
10.00, by payment by bank transfer. If you want this option, you should
contact us by phone to carry out the pertinent steps.
- Once we
receive your shipment, in our warehouse they will proceed to check the
merchandise, if everything is correct, we will immediately proceed to
refund the value of the product and we will notify you, by email.

2- PROCEDURE TO MAKE A CHANGE IN SIZE OR FOR ANOTHER PRODUCT:
- Prepare the article as we sent it to you, if possible with the same packaging, cardboard box, protections, etc.
-
It is very important that the article has all the labels intact and
does not have any type of use, otherwise, we will not make the change.
-
The client will bear the transport costs. From MasterLap.com we offer a
fast and secure service with the NACEX courier, which includes the
collection of the product at your home, sending the package to our
warehouse and the subsequent shipment of the new product. This service
has a cost of € 12.00 making the payment by bank transfer or € 15.00
paying directly to the courier. (Service for Spain Peninsula and
Portugal Peninsula. For international changes we will provide price to
each client according to country).
Bank details for payment of the product exchange service:
Owner: Polifer Online S.L.
Bank: BANCO SABADELL
I.B.A.N ES79 0[Removed] 2[Removed] 6734
BIC / SWIFT code: BSABESBB
Even so, the client, if he wishes and with prior notification, may use any other messenger to carry out the entire process.

3- RETURN DUE TO A DEFECT PRODUCT OR FAILURE IN SHIPPING
-
In the event that the item is defective, we kindly ask you to attach a
description and a photograph of the defect in question, in order to
process the change as quickly as possible. You can use our [Removed] indicating the order number, email with which the
purchase was made and your name.
- MasterLap.com will assume all transportation costs that may be generated.

4- RETURN OF ORDER WITH FREE INITIAL SHIPPING
-
In case the order has benefited from free shipping for purchases over €
75.00, we will charge a € 5 charge to MasterLap.com for the return for
transport.

If you have any questions, do not hesitate to contact
us through our e-mail: [Removed].com or by phone from Monday to
Friday, mornings from 10:30 to 14:30 and afternoons from 16:00 to 20:
00 at +[Removed].

Best regards,
MasterLap Team

Accepted payments methods