PCT Store

Av. do Dr. Francisco Vieira Machado, 431-487, Nam Fung Building, 4E, Macao, Macau, SAR Macao - 0000

Selling on The GPBox since May 2020

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About PCT Store

Logo

Since

May 2020

From

Macao

Shop Policies

Accepted Payment Methods

Shipping Policy

Shipping Conditions

We ship worldwide - Free shipping is for sales of USD$75 or over.

Shipping charges apply for purchases under USD$75.

Our delivery lead time is around 4-45 days [depending if shipped by Express carrier company (3-4 days) or Post Office (15-45 days)]

 [Some older models may have to come from our factory warehouse and this may take a while until we ship to our customers]


We may use different Express courier service according to your shipping country. A tracking number will be sent to all the customers. Our delivery time, sometimes, is longer than usual.

If you need extra information about our shipping and sales conditions, please contact us at GPBox PCT Online Model Store email.

Refund Policy

What happens in case of models refund?

A refund is the actual reimbursement of the cost of a Product to a Customer regardless of the basis for the reimbursement. The Refund by reversing the amount previously charged to the Customer's Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer.

Paypal will only issue a Refund to the original funding source. For example, an order funded via Credit Card will be issued a Refund to the account for the Card that was used to fund the order.

Customers’ information are always confidential, please check the Privacy Policy.

Cancellation / Return / Exchange Policy

After sales service

Before each shipment, our staff are carefully checking one by one all models to avoid any issue. But some time it happens. To provide the best service to our customer, our After Service will help you in this case.

What are the conditions?

All sales are subject to the GPBox PCT Online Model Store conditions of sale. Merchandise exchanges or returns must be first authorized by our after sale service within 7 business days of receipt. Absolutely no merchandise will be exchanged or accepted back without a return authorization number, or after grace period. Store credit only will be given on returns.

How to contact the PCT Online Model Store after sale service?

You can contact our after sales service only at GPBox PCT Online Model Store email. It will be open from Monday to Friday, and reply you within 48 hours.

What kind of information I should send to the after sales service?

Please send your name, email, and order number when you contact the after sales service. If you can send pictures of the models problem for checking, that will help us to reply you faster.

What happens in case of quality problem?

After checking the case, we will inform you what to do. We will replace defective models and original model must be sent back to our address (we will pay the shipping charge). If the problem is clearly identified, the process is very fast, from 1 day to 5 days.

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