Red X Thread

Based in Newmarket, Canada
On GPBox since May 2023
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About Red X Thread

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Shop Policies

Shipping policy

CUSTOMS, DUTIES & ADDRESS CHANGES
All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Any and all costs relating to address corrections, changes or redirects once the package has left the shop will be the customer's responsibility.

RETURN SHIPPING

ONLINE ORDERS
We DO NOT pay for return shipping.

Please ship back orders for return or exchange to:

Red X Thread Ltd.
P.O. Box 93354 RPO Yonge Mulock
Newmarket, Ontario
Canada
L3X 2H1

Include your order number and return and/or exchange information. Items must be unworn, unwashed, unused and have the original tags intact.

Refund/Exchange policy

RETURNS

We accept returns on all unworn, unwashed, non-sale priced merchandise with the original tags intact. Please contact <span style="box-sizing: inherit;" data-mce-style="box-sizing: [Removed] your full name, order number and reason for return no later than 15 days from receipt of your purchase. We will require merchandise be sent back to us before we are able to process a refund.

EXCHANGES

You may exchange an item for a different size of the same item. Please contact <span style="box-sizing: inherit;" data-mce-style="box-sizing: [Removed] your full name, order number and requested size no later than 15 days from receipt of your purchase. Items must be unworn, unwashed and have the original tags intact. We will require the exchanged merchandise be sent back to us before we are able to ship a replacement. 

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. We have a very strong commitment to the quality of our merchandise. Please note that regular wear and tear does not constitute as defective merchandise. For proper care of your clothing, please see the appropriate washing instructions located on the care label or on the website page for your garment.


RETURN SHIPPING

Please ship back orders for return or exchange to:

Red X Thread Ltd.
P.O. Box 93354 RPO Yonge Mulock
Newmarket, Ontario
Canada
L3X 2H1

Accepted payments methods