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Astro Prints

Based in Kirkland, India
On GPBox since October 2023
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About Astro Prints

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Shop Policies

Shipping policy

Shipping Policy for Astro Prints:


1. **Processing Time:**

   Orders are processed and shipped within 1-3 business days of receiving payment. Custom or personalized orders may require additional processing time.


2. **Shipping Methods:**

   We offer standard and expedited shipping options. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Shipping times may vary based on the destination.


3. **Shipping Costs:**

   Shipping costs are calculated at checkout and are based on the weight and destination of the order. Customers can view the shipping cost before completing their purchase.


4. **International Shipping:**

   We offer international shipping to select countries. International shipping times and costs vary depending on the destination. Customers are responsible for any customs duties or taxes imposed by their country.


5. **Order Tracking:**

   Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.


6. **Incomplete or Incorrect Addresses:**

   It is the responsibility of the customer to provide accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping details before completing your purchase.


7. **Lost or Stolen Packages:**

   We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to initiate an investigation.


8. **Returns Due to Shipping Issues:**

   If your order is returned to us due to an incorrect address or other shipping issues, we will contact you to arrange reshipment. Additional shipping charges may apply.


9. **Delays:**

   While we make every effort to ensure timely delivery, we are not responsible for delays caused by events beyond our control, such as natural disasters, weather conditions, or postal strikes will be communicated on our website.

Refund/Exchange policy

Refund/Exchange Policy for Astro Prints:


1. **Refund Eligibility:**

   We want you to be satisfied with your purchase. If you are not completely satisfied, you may be eligible for a refund within 30 days of the purchase date. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.


2. **Exchanges:**

   If you received a damaged or defective item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving the product, and we will provide instructions on how to proceed with the exchange.


3. **Refund Process:**

   To initiate a refund, please contact us at [your contact email] with your order number and a brief explanation of the reason for the refund. Once your request is approved, you will receive instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.


4. **Refund Method:**

   Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed after we receive the returned item.


5. **Non-Refundable Items:**

   Some items are non-refundable, including custom or personalized orders. We do not accept returns or refunds for these items unless they arrive damaged or defective.


6. **Return Shipping:**

   Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective/damaged item. We recommend using a trackable shipping service for returns.


7. **Lost or Damaged Returns:**

   We are not responsible for lost or damaged items during the return shipping process. Please ensure that the item is securely packaged to prevent damage.


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